Terms and Conditions
The term 'Carpet-Underlay-Shop' or 'us' or 'we' refers to Texfelt Ltd t/a Carpet Underlay Shop, the owner of the website whose office address is South Lane Mills, South Lane, Elland, West Yorkshire. HX5 0HQ. The term 'you' refers to the user or viewer of our website featured. 'Website' means 'www.Carpet-Underlay-Shop.co.uk'
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.
We will use all reasonable endeavours to ensure that availability of the website will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restriction to allow for repairs or maintenance, although we will endeavour to keep such restrictions or suspensions to a minimum.
We grant you a limited, non-exclusive licence to access the website, but you must not download from it or modify it or any part of it. Furthermore, you may not reproduce, sell or otherwise commercially exploit this website other than for the purpose of purchasing goods pursuant to these terms and conditions.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. In particular, you must not use the website in any way which causes or is likely to cause the website to be interrupted, damaged or otherwise impaired.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Country House Design's written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
We will only use the information that we collect about you subject to the provisions of the Data Protection Act 1998. A representative of ours is registered as a 'data controller' under that Act.
The personal information, which we hold, will be held securely. This information includes your names, address, phone number and email address. Your credit/debit card details will only be held momentarily during the process. We do not store your credit or debit card details.
We hold all personal information about you solely for the purpose of processing your orders with us [and providing you with promotional and advertising material in respect of our products]. If you wish to find out at any time what information we hold about you, or you wish such information to be amended or removed at any time, please contact us.
Once we receive your order and payment in full (including any applicable delivery charges) we will email you to confirm acceptance to the address provided on your order details. This will create a legally binding contract between us whether or not you receive the email. We reserve the right not to supply you or to cancel orders at our discretion. In the case of us cancelling your order, you will not be entitled to any compensation for disappointment suffered. The minimum age required when purchasing goods from this website is 18 years.
If you wish to pay for your order by telephone, this is possible if the amount owed is less than £200. Any order at a higher amount must be paid for online as an automatic secure fraud check is in place on the webpage. Please also be advised that ordering via the telephone with us acts as an automatic acceptance of our terms and conditions.
Placing an order confirms your acceptance of these Terms & Conditions. We must advise that our deliveries are not guaranteed, and as a result you must not book any kind of contractors, flooring installers or carpet fitters until your goods have arrived. We shall not be held liable for any delays or costs arising out of your fitters/contractors being booked before the goods have arrived.
Right for you to cancel your order
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give any reason for cancelling your contract, although it would be appreciated if a reason was provided, and will not have to pay a penalty.
To cancel your contract, you must notify us in writing or verbally over the telephone.
If you have received the goods before you cancel your contract, then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods and the amounts to be reaccredited to you.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by telephone or in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Please check your delivery before signing for it to ensure there are no damages as we may only send a replacement if the goods have been signed for as "damaged" with the courier.
If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by telephone or in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us in this regard, our only obligation will be, at your option: -
(a) To make good any shortage or non-delivery - within 14 days
(b) To replace or repair any goods that are damaged or defective - within 14 days or
(c) To refund to you the amount paid by you for the goods in question in whatever way we choose.
(d) Any damaged or faulty goods must not be interfered with in any way and must be returned exactly as they were delivered.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the previous paragraph.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
As the UK's fastest growing online supplier of carpet underlays & flooring accessories, our delivery service is fast & efficient ensuring timely deliveries either Next Working Day or on a specified day suitable to you. All orders are dispatched from our own warehouse in Elland, West Yorkshire. It is your responsibility to ensure the correct delivery address is provided when an order is placed. Once the order has been dispatched you may be charged again for delivery, should you wish to change the original delivery address.
All completed orders received up to 2pm Monday-Friday shall be dispatched that day for Next Working Day delivery. All orders received after 2pm Monday - Friday shall be dispatched the following working day (excluding bank holidays & Christmas week)
We cannot guarantee Next Working Day service due to circumstances such as van breakdowns and delays at depots. Delivery costs are non-refundable in the event of a delay.
Our standard delivery service is based on a 2 working day turnaround from ordering to completion of delivery.
You will be provided with tracking details and a one-hour delivery window (Two Day Service Only) so you will know when your items are due to arrive.
Our delivery prices are based on the number and weight of items you order as equated to cost.
Prices start at £10.95 and increase to £36.95.
We also offer a next working day delivery service at an added cost.
Prices start at £14.95 an increase to £44.95 as below,
Two Working Day Service
Next Working Day Service
£0 to £44.99
£45.00 to £79.99
£80.00 to £114.99
£115.00 to £149.99
£150.00 to £184.99
We also offer an AM Delivery, Saturday delivery, and delivery to Northern Ireland and the Scottish Highlands.
These are subject to the following surcharges,
Saturday AM Delivery
£34.80. (Maximum 4 rolls - anything else please contact us for a quote)
N.Ireland (BT) and Scottish Highlands (FK19-21, KA28, PA20-78 etc.)
Delivery is estimated to be a 2-3 working day service.
Please select the relevant option at checkout.
For anywhere else please including mainland Europe, USA, Canada etc. contact us for a quote.
Parcelforce orders can be tracked here,
Full details of all our terms and conditions can be found by visiting the Terms & Conditions page which is located at the bottom of all our web pages.
To track bulk delivery orders, please call our office
In the event that a delivery is attempted on the scheduled day and there is no one available to receive and sign for the consignment, the courier will leave a card. This card will offer you alternative means by which to receive your delivery. It is vitally important that you quickly contact the delivery depot to re-arrange a time that is suitable to you. If you arrange for a re-delivery at a time convenient and the re-delivery is made at the scheduled time and there is no-one to receive and sign for the consignment, then you may be required to pay for the cost of the re-delivery attempt. The undelivered consignment will be held at your local depot for a further 3 days, but if the depot is not contacted within this time frame the consignment will be sent back to us and you may incur further charges for this delivery back to our warehouse.
For your convenience we can offer the following two facilities:
Delivery to an address of your choice
If it is more convenient for you to have your goods delivered to an address other than the cardholder address, then please state clearly at the time of order the delivery address required. Eg your neighbour or your work address. Drivers are only insured for kerbside delivery.
Delivery without a signature
With your written consent we are able to arrange for your delivery to be left without a signature if it is not possible for you to be at the address on the stated delivery day.
This written consent should be specified at checkout by completing the 'Special Delivery Instructions' box after accepting our Terms & Conditions or alternatively by sending us an email or fax with the details including your order reference number.
It must clearly state the address and the exact site at which you wish for your order to be left. (Please take into consideration the size of the items ordered).
By providing this information it will act as your written consent for us to deliver without a signature and we cannot accept any responsibility for loss or damage to your goods once they have been delivered.
Please note: Drivers are not insured to carry goods up flights of stairs. Goods delivered to flats may be left in the lobby area. Drivers are only insured for kerbside delivery.
Any damaged or incomplete deliveries should be reported to us within 48 hours.
It is your responsibility to ensure the delivery address given to us is correct. If paying by PayPal also ensure the address is up to date, should you wish to send to an alternative address, please call or email our offices.
Please ensure that your goods are inspected prior to signature for loss or damage and that any arrangements for the fitting of your floor coverings are made after the delivery has been made.
Should you have any queries relating to your order or delivery, please contact us at:
If delivery is unsuccessful, after all necessary attempts have been made to contact you on the specified delivery date, additional charges may be incurred.
Collecting from Warehouse
If you would like to collect goods from our warehouse, please place your order selecting the collect from warehouse delivery option. Your order will be ready for collection approximately 30 mins after placing your order. Collections can be made Monday - Friday, 9am-4pm.
Please Note: Our warehouse is for collections only. No orders will be taken on site, so please make sure your order is placed before arriving.
Prices Prices are as quoted on the website at the time you place your order, in British Pounds Sterling (GBP) inclusive of VAT. Delivery charges will be applied at the checkout. All prices and delivery charges quoted are valid and effective only in the United Kingdom.
We accept orders:
Via the website
By email: sales@Carpet-Underlay-Shop.co.uk
By telephone: 01422 315930
By fax: 01422 376810
By post to: Texfelt Ltd T/A Carpet Underlay Shop, South Lane Mills, South Lane, Elland. West Yorkshire. HX5 0HQ.
For online and telephone orders we accept the following credit/debit cards: Visa, MasterCard, Visa Electron, Visa Debit (UK issued), Maestro (UK issued) and Solo. Please note payment will be taken at the time of ordering. The maximum amount we can take over the phone is £200. Any larger orders must be placed and paid for on our website.
For email, fax and postal orders, cheques should be made payable to Texfelt Ltd t/a Carpet Underlay Shop and sent to our office address. Goods will be sent on clearance of the funds. Alternatively, we can telephone you back at a time convenient to you and process your payment online.
We process orders through HSBC Realex Payments, Shopify payments, PayPal & Amazon Payments who protect your payment details. Any loss or damage which you suffer as a result of any loss of security is therefore the responsibility of the payment provider.
When you shop at www.Carpet-Underlay-Shop.co.uk you are on a secure server that encrypts (128bit) all of your personal information, including name, address and credit/debit card numbers. Our encryption ensures that no one can access or use your personal information.
All orders for products are subject to stock availability.
From time to time we may have special offers available, including discounts or other offers. These offers are subject to stock availability and may change without notice. We reserve the right to remove or refuse any offers at any time without notice.
Care has been taken with descriptions of all items shown on the website but due to limitations of photography, colours of the goods you receive may differ slightly to those displayed on your monitor. All dimensions and weights given are those supplied by the manufacturers and are deemed to be accurate. However, if you have any queries please call or email prior to placing an order. If you are dissatisfied with an item, you may of course return it. (Subject to conditions of returns.)
Returns and refunds policy
If you are not satisfied with the order you have received from us you may return it to us within 7 days of delivery at your cost and risk. We will exchange or refund the sales price of any unused items returned to us, as sold in their original condition, we cannot refund delivery charges. Before returning items please telephone us during opening hours or send us an email stating your reason. Once we have received back the items in their original condition we shall process your refund.
If we arrange the return of non-faulty goods to us, then the cost price of the return carriage will be deducted from the refund due to you.
Please ensure that you have received and checked your order in full before arranging any fitters, as we will not be held responsible for any fitting or call out charges.
If your goods are incorrect, faulty or damaged on delivery, we will exchange the items or issue a full refund to you.
Refunds will be paid within 30 days of receipt of the returned order.
If we are unable to supply any of the goods ordered and you are unwilling to accept a delay in delivery, we shall offer an immediate refund.
Your statutory rights are not affected.
When we provide services, we want to make them easy, useful and reliable.
Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone.
These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
Enabling a service to recognise your device so you don’t have to give the same information several times during one task
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You can manage these small files yourself and learn more about them by clicking Here
There is only 1 type of cookie you may encounter when using www.carpet-underlay-shop.co.uk:
Third party cookies: These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Google have their own cookies to track trends and sales, which are controlled by them.
Our aim is for complete customer satisfaction. Please do not hesitate to contact us should you have any comments or queries relating to our website and the products.