As the UK's fastest growing online supplier of Carpet Underlays & flooring accessories, our Tuffnells delivery service is fast & efficient ensuring timely deliveries either Next Working Day or on a specified day suitable to you. All orders are dispatched from our own warehouse in Elland, West Yorkshire. It is your responsibility to ensure the correct delivery address is provided when an order is placed. Once the order has been dispatched you may be charged again for delivery, should you wish to change the original delivery address.All completed orders received up to 2pm Monday-Friday shall be dispatched that day for Next Working Day delivery. All orders received after 2pm Monday - Friday shall be dispatched the following working day (excluding Bank holidays & Christmas week)
Our standard mainland UK delivery charges excluding Highlands & Offshore locations are shown below.
These charges start at £13.15 including VAT and rise to a maximum of £41.95 including VAT based on the amount ordered.
Our pricing guide can be found below:-
|£0 to £44.99||£13.15|
|£45.00 to £89.99||£20.35|
|£90.00 to £119.99||£22.75|
|£120.00 to £149.99||£26.35|
|£150.00 to £179.99||£29.95|
|£180.00 and over||£41.95|
This covers zones A & B only as indicated below.
All prices shown are Inclusive of VAT.
All other deliveries incur the follow surcharges.
Saturday AM Delivery
Zone C - N. Ireland (BT) and Scottish Highlands (FK19-21, KA28, PA20-78 etc.)
Delivery is estimated to be a 2-3 working day service, please select this delivery service at checkout.
Zones D, and E
Delivery to the following zones are estimated to be a 2-3 working day service, and additional surcharges. Please contact us for a quote.
For anywhere else please including mainland Europe, USA, Canada etc contact us for a quote.
In the event that a delivery is attempted on the scheduled day and there is no one available to receive and sign for the consignment, the courier will leave a card. This card will offer you alternative means by which to receive your delivery. It is vitally important that you quickly contact the delivery depot to re-arrange a time that is suitable to you. If you arrange for a re-delivery at a time convenient and the re-delivery is made at the scheduled time and there is no-one to receive and sign for the consignment then you may be required to pay for the cost of the re-delivery attempt. The undelivered consignment will be held at your local depot for a further 3 days, but if the depot is not contacted within this time frame the consignment will be sent back to us and you may incur further charges for this delivery back to our warehouse.
For your convenience we can offer the following two facilities:
Delivery to an address of your choice
If it is more convenient for you to have your goods delivered to an address other than the cardholder address, then please state clearly at the time of order the delivery address required. Eg your neighbour or your work address.
Delivery without a signature
With your written consent we are able to arrange for your delivery to be left without a signature if it is not possible for you to be at the address on the stated delivery day.
This written consent should be specified at checkout by completing the 'Special Delivery Instructions' box after accepting our Terms & Conditions or alternatively by sending us an email or fax with the details including your order reference number.
It must clearly state the address and the exact site at which you wish for the your order to be left. (Please take into consideration the size of the items ordered).
By providing this information it will act as your written consent for us to deliver without a signature and we cannot accept any responsibility for loss or damage to your goods once they have been delivered.
Please note: Drivers are not insured to carry goods up flights of stairs. Goods delivered to flats may be left in the lobby area.
Any damaged or incomplete deliveries should be reported to us within 48 hours.
It is your responsibility to ensure the delivery address given to us is correct. If paying by Paypal also ensure the address is up to date, should you wish to send to an alternative address, please call or email our offices.
Please ensure that your goods are inspected prior to signature for loss or damage and that any arrangements for the fitting of your floor coverings are made after the delivery has been made.
Should you have any queries relating to your order or delivery, please contact us at:
Collecting from Warehouse
If you would like to collect goods from our warehouse, please place your order selecting the collect from warehouse delivery option. Your order will be ready for collection approximately 30 mins after placing your order. Collections can be made Monday - Friday, 8am-4pm.
Please Note: Our Warehouse is for collections only.
No orders will be taken on site, so please make sure your order is placed before arriving.