Click Fraud Why shop with us for underlay? - Carpet Underlay Shop

Why shop with us for underlay?

Why shop with us for underlay?

There are countless places to buy underlay – both online and on the high street.

Competition in this area is fierce. But as a long-established and experienced company, backed by a fantastic team, we’ve accrued a strong customer base over the years. And since the start of 2023 alone, over 100,000 customers have visited our website.

Why? Because as the UK’s leading underlay supplier, we offer an unrivalled range of products at unbeatable prices. We’re knowledgeable, professional and helpful. And always strive to make excellent customer service our no.1 priority.


Don’t just take our word for it, though. Having received hundreds of 5* reviews and testimonials, we’re proud to say we now have an excellent TRUSTPILOT rating of 9.5. And here, we’ve rounded up just a few of our favourite comments. So why not take a look?

See for yourself what our previous customers have to say, then scroll our full online collection of underlay. Become one of the millions of people who’ve had the pleasure of shopping in our store and, we guarantee, you’ll never go anywhere else for your flooring requirements.


Carpet Underlay Shop

Rated the UK’s no.1 underlay supplier for a reason


1. Unparalleled range of products

“I keep going back for all my home carpet jobs due to the excellent range of underlay.”

“Great range of products and simple order process.”

“Can’t fault CUS – bought from them three times for various properties and always good products.”


We like to give our customers choice.

There are two products that we typically recommend for most projects – Wilsons Plushwalk 12mm and Royale 7mm Professional Sonic Gold. These are the industry ‘gold’ standard underlays, ticking all the right boxes in terms of performance, whilst still being available for a reasonable price.

However, we appreciate that everyone’s needs and preferences are different. So to ensure we cover all bases, we now stock over 50 types of carpet and wood laminate underlay – by over 20 of the most well-known brands, including Cloud 9, Duralay, Tredaire, Envirolay, Grandismo and more.

Whatever your requirements, we’re confident you’ll find the perfect underlay in our range.

In addition, we also sell carpet grippers, carpet metals, carpet fitting tools, carpet adhesives and tapes, entrance matting, matwell frames, coir mats and more. Pretty much everything you need to lay your new flooring and ensure it looks its best!


Best carpet underlay

Best underlay for LVT

Best underlay for wood or laminate

Best underlay for underfloor heating with carpet

Best underlay for underfloor heating with wood or laminate

2. Affordable underlays

“Quality products at an excellent price.”

“The quality of the product is amazing for the price. I’ll never pay those carpet shop prices again!”

“Carpet Underlay Shop beat all other competitors on price.”


You can trust in us to offer the best products at the best prices.

Not only are our underlays and carpet accessories priced incredibly competitively, we also have regular discount codes available – to help bring the price down further. And compared to most high street carpet retail stores, most customers save up to 70% (!) on average by shopping with us.

But it’s important to say – just because we’re cheap, doesn’t mean we compromise on quality.

All of our products offer exceptional value for money. They’re low-cost, yet high-quality. Some of the best underlays currently available to buy – delivered in perfect condition and designed to last.


3. A wealth of knowledge

“Information on each type of underlay was easy to understand for someone who isn’t a carpet fitter”.

“Very helpful and professional advice”

“I called three times to ask for advice. On each occasion, I was pleased with the information.”

“Staff are very helpful and provided good advice regarding the compatibility of products.”


Having worked in this industry for over 25 years, it’s fair to say we know our stuff.

Our product descriptions are detailed and easy to understand, with clear information on the product’s key features and most suitable applications. Our blog is a fountain of knowledge, offering insight into popular underlays, answers to FAQs, as well as a range of handy how-to guides.

For tailored advice, you’re also welcome to call us at any time.

We have unrivalled expertise in this area and a fantastic understanding of the products in our store. Once we know a bit more about your flooring project and specific requirements, we should be able to point you in the right direction – recommending the ideal product and the best way to fit it.


Customer calling to ask about underlay



4. Fast delivery

“Unbelievable service! I ordered after having lunch on one day and it arrived shortly after breakfast the next day – despite only paying for economy delivery. Impressive!”

“Underlay arrived quicker than expected.”

“The delivery was prompt and the underlay very well wrapped for transit.”


We pride ourselves on our speedy, reliable and professional delivery service.

Providing you place your order by 2pm, items will always be dispatched the same day.

The most popular delivery option is standard economy. Starting from just £4.95, this is the most cost-effective service – with guaranteed delivery within 2-3 days. But for those in a particular hurry, we also offer premium delivery (from £14.95) with a prompt 24-hour turnaround.

Our goal is to ensure your order arrives as quickly as possible, in the same perfect condition that it left our warehouse. And if there’s ever an issue with our courier, which delays or damages your product, we’ll replace it immediately.


5. Exemplary customer service

“I got my measurements wrong, so called back. The member of staff I spoke to was incredibly helpful, patient and understanding. My order was amended and dispatched the same day.”

“My issue was resolved quickly, with minimal fuss and very professionally.”

“This has got to be the best service I’ve ever received from an online company – regardless of placing my order during the COVID-19 pandemic. Restored my faith in online shopping!”


Here at Carpet Underlay Shop, the customer is at the heart of everything we do.

We always strive to provide the highest standard of service. It’s what our superb reputation is built on, and no doubt one of the main reasons why people return to us time and time again.

Thanks to our user-friendly website, placing an online order is quick and convenient. Just use our calculator to work out how much underlay you need, add the product to your basket and check out using a few details. To speed up the process, you can even pay via ShopPay, GPay or PayPal.

As a friendly, professional team, we’re always on hand to offer our assistance.

Your custom means a lot to us. And if there’s anything at all we can do to make your shopping experience easier – from recommending a product to amending your order – we’re here to help.


Reviews left for us as a leading underlay supplier


Feeling persuaded?

Forget about all the other online stores and high street carpet shops.

When it comes to buying underlay, is the only address you need. Browse our full online collection today and place your first order. According to the 750+ customers who have previously given us a 5* review, you certainly won’t be disappointed.

It may just be underlay – but we’re incredibly passionate about what we do. And we truly believe we’re the best underlay supplier currently operating in the UK.

So why not give us a try?

If you have any questions or would like to find out more about our services, please don’t hesitate to get in touch. You’re welcome to call us at any time on 0203 887 0994. Or if you prefer, send an email to and we’ll respond as soon as possible.


Previous Post Next Post

  • Alex Illidge